In this blog, Jay Rollins shows how his team turned a situation around so that it didn't reflect badly on IT.
The ‘IT’s fault’ perception and karma
- Date: November 12th, 2008
- Author: Jay Rollins
- Category: IT Strategy, Small Medium Business, IT Leadership
- Tags: Information Technology, Strategy, Team Management, Management, Jay Rollins, Printing, Marketing Research, Document Management, Marketing, Enterprise Software
Use the ‘Come To Jesus’ meeting to get wayward partners back on track
- Date: November 11th, 2008
- Author: Jay Rollins
- Category: Small Medium Business, IT Leadership
- Tags: Card, Productivity, Jay Rollins, CIO, Data Center, CEO, Data Centers, Storage, Service Level Management, Hardware
The Come to Jesus Meeting is a tool that can be used effectively if done right, but when you play the hole card, you better be able to back it up.
Expectation setting is key to improving the perception of IT
- Date: November 5th, 2008
- Author: Jay Rollins
- Category: ITIL, Small Medium Business, IT Leadership
- Tags: Expectation, Information Technology, Perception, Strategy, Management, Jay Rollins, Phone, Remote Site
Communication and expectation setting is one of the easiest ways to improve the perception of IT within an organization.
Poor partner practices can come back to bite you
- Date: November 4th, 2008
- Author: Jay Rollins
- Category: IT Strategy, IT Consulting
- Tags: Project Manager, Buck, Jay Rollins, Partner, Team Management, Telecom & Utilities, Telephony, Management, Networking
The long-term effects of trying to save the company a few bucks in a shady manner can backfire against a project manager in a big way.
Hiring the Super Project Manager
- Date: October 30th, 2008
- Author: Jay Rollins
- Category: IT Strategy, IT Career, Small Medium Business, IT Leadership
- Tags: Hiring, Project Manager, Quality, Recruitment & Selection, Training And Certification, Business Operations, Human Resources, Workforce Management, Jay Rollins, Developer
If you're looking for a project manager to lead your PMO, you have to look deeper than a PMP certification. Here are the characteristics to look for.
The beauty of the checklist
- Date: October 27th, 2008
- Author: Jay Rollins
- Category: IT Strategy
- Tags: Checklist, Productivity, Strategy, Management, Jay Rollins, Process, Information Technology, Help Desk, Call Centers, It Operations
Checklists are very simple tools that can have a huge impact on IT efficiency and effectiveness. Here's how to use them.
Techno Messes
- Date: October 27th, 2008
- Author: Jay Rollins
- Category: Small Medium Business
- Tags: Smartphone, Cellular Phones, Handhelds, Notebooks, Consumer Electronics, Personal Technology, Hardware, Notebooks & Tablets, Jay Rollins, Apple iPhone
Here are some tips for what to include in your IT policies regarding Smartphones and laptops.
People management tips for the IT manager
- Date: October 23rd, 2008
- Author: Jay Rollins
- Category: IT Strategy, IT Career
- Tags: Information Technology, Organization, Asset Management, Strategy, Operational Planning, Business Operations, Management, Jay Rollins, Incentive, Team
Your staff is truly the most important asset you have to manage to make your IT organization successful. Here are some tips from an experienced IT manager on how to make the most of your people.
How to create a project management group in your organization
- Date: October 17th, 2008
- Author: Jay Rollins
- Category: IT Strategy
- Tags: Project Management, Tools & Techniques, Productivity, Strategy, It Operations, It service Management, Management, Jay Rollins, Business Case, Project
Here's everything you need to know to set up a project management group in your organization. I have included links to several free tools--spreadsheet, sample business case document, and PowerPoint slides--to help you.
How to prioritize your organization’s projects
- Date: October 16th, 2008
- Author: Jay Rollins
- Category: IT Strategy, IT Leadership
- Tags: Project, Organization, Microsoft Office, Office Suites, Software, Jay Rollins, Business Benefit, Financial Accounting, Finance
Here are some tips for how to successfully prioritize your organization's projects with management. I also include a sample PowerPoint presentation you can use to communicate your concepts.
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