Not quite sure what business service management entails, where it's headed, or what benefits it offers? The CEO and founder of generationE Technologies explains how BSM works, how it's evolving, and what your organization can gain from its implementation.
10 questions on business service management: A discussion with Casey Kindiger
- Date: November 11th, 2008
- Author: Jeff Cerny
- Category: IT management
- Tags: Business Service, Business Service Management, Jeff Cerny, Business, Technology, Jeff, generationE
10 things to check before you start working on the help desk
- Date: November 11th, 2008
- Author: Jeff Dray
- Category: 10 things, Career, Support
- Tags: Help Desk, Call Centers, It Operations, Jeff Dray, Job, Call, Team Leader
If you're getting ready to jump into the help desk fray, you'll probably want to iron out a few things first. Veteran tech Jeff Dray learned this the hard way, and he shares some advice on what you should do before you take that first call.
10+ answers to your questions about IPv6
- Date: November 7th, 2008
- Author: Michael Kassner
- Category: 10 things, Network administration, IT management
- Tags: IPv6, 10+, Telecommunications, Networking, Michael Kassner, IPv4, Network, IP, ARIN, Command Information
Michael Kassner recently asked TechRepublic members to share their questions about IPv6, promising to submit them to the experts at ARIN and Command Information. Both groups graciously responded, providing the following in-depth answers.
10 roles you need for ITIL configuration management
- Date: November 7th, 2008
- Author: Larry Klosterboer
- Category: 10 things, IT management
- Tags: Configuration Management, ITIL, Larry Klosterboer, Integrator Role
If you're serious about building an effective configuration management service, you'll need to consider who will accomplish 10 key functions. Here's a brief rundown of the essential roles that should be covered by your configuration management team.
Mini-glossary: 10+ virtualization terms you should know
- Date: November 6th, 2008
- Author: Debra Littlejohn Shinder
- Category: 10 things, Network administration, IT management
- Tags: Virtualization, Cloud Computing, Storage Management, Utility Computing, Hardware, Storage, Debra Littlejohn Shinder, Hypervisor, Operating System, Virtual Machine
You may not have time to learn everything there is to know about virtualization, but a familiarity with the terminology will help you follow the trends, technical details, and industry developments as they emerge. Here's a quick rundown of the virtualization terms you're most likely to encounter.
10 Linux desktops you shouldn’t overlook
- Date: November 5th, 2008
- Author: Jack Wallen
- Category: 10 things
- Tags: Linux Desktop, Linux, Desktops, Open Source, Operating Systems, Software, Hardware, Jack Wallen, Window, Window Manager
Even if you're happy with the Linux desktop you currently use, you might want to check out some alternatives to see what you could be missing. Jack Wallen highlights 10 of the best desktops here and explains what makes them stand out.
10 ways to improve your office etiquette (and avoid being the annoying co-worker)
- Date: November 5th, 2008
- Author: Calvin Sun
- Category: 10 things, Career
- Tags: Microsoft Office, Office Suites, Software, Calvin Sun, Voice, Jam, Photocopier, Copiers, Telecommunications
Office environments typically require us to work in fairly close quarters, so a little consideration and cooperation can make life a lot easier. These guidelines will help you -- or maybe the irritating colleague in the next cube -- avoid distracting and potentially obnoxious behavior.
10 dumb things IT pros do that can mess up their networks
- Date: October 31st, 2008
- Author: Debra Littlejohn Shinder
- Category: 10 things, Network administration
- Tags: Network, Information Technology, Pro, Disaster Recovery, Strategy, Networking, Data Management, Management, Debra Littlejohn Shinder, Job
End users aren't the only ones whose misguided actions can bring a smooth-running network to a screeching halt. IT pros make their share of mistakes, too -- from sliding on DR planning to stalling on repairs to ignoring the need for logs and documentation.
10 ways to get a slipping project back on track
- Date: October 30th, 2008
- Author: Tom Mochal
- Category: 10 things, Project management
- Tags: Productivity, Tom Mochal, Technique, Project, Team, Deadline, Work, Activity, Schedule, Resource
Plenty of things can derail a project plan: underestimated tasks, departing staff, misallocated resources. Here are some practical techniques that can correct the direction of a project that's losing ground.
10+ ways to help your users transition to Outlook 2007
- Date: October 29th, 2008
- Author: Susan Harkins
- Category: 10 things, Support, Tips
- Tags: Microsoft Outlook, Microsoft Office, Groupware, Office Suites, Software, Enterprise Software, Susan Harkins, Message, Task, Category
Unlike the other Office 2007 apps, the Outlook 2007 interface isn't likely to throw users into a panic. But you'll still need to help them get up to speed with new features and show them how to take advantage of various improvements.
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